Membership

Should You Invest in Account Updater for Monthly Donors?
June 26, 2017 at 11:45 am

Account updater (also called account recycling or account recovery) is becoming more and more popular. Some donor base systems have started offering it for a small fee. Some systems charge a flat fee every month, and some charge a small fee based upon the amount to be recovered...

Mistakes: The Unavoidable Fundraising Nightmare
May 5, 2017 at 9:33 am

Mistakes are inevitable, how a fundraiser responds to those errors is what can really set the organization apart. Instead of spending all our time on looking for someone (anyone but me!) to blame, our first priority needs to be our donors...

Top 3 Monthly Donor Retention Tips
May 1, 2017 at 12:40 am

By now, you know the tremendous power monthly donors have. You know how it can help improve your donor retention to much higher levels. We typically see monthly donor retention rates between 87 percent and 95 percent—that’s double that of one-time donors...

Museum of the American Revolution's Direct Mail Call to Arms
April 20, 2017 at 3:28 pm

Last week, I wrote about those “pesky” monthly credit card donors whose card expired or changes all the time. The good news is that there is a solution that you can implement for very little money. It works in the backend and is able to find updated information for some 15 to 25 percent of […]

How to Make a Prize Promotion a 'Win Win' for Membership Enrollment and Donor Engagement
January 24, 2017 at 11:44 am

Running a true raffle though is legally quite complicated. Registrations for charitable gaming licenses are cumbersome, time consuming and potentially more costly than the money you could raise. Instead, we operate these types of promotions under sweepstakes laws. But what are the keys to success? How can you use sweepstakes to attract new members and engage your donor base? Here’s what we’ve discovered...

2016 Gold Award Winners: Special Appeal
January 24, 2017 at 10:07 am

“A challenge has been made.” Those are the big, bold words written across the front of this Barnes Foundation upgrade appeal’s oversized envelope, practically daring donors to open the package. The mailing—inviting the foundation’s closest and most dedicated supporters to advance their memberships to a higher level—was designed inside and out to make recipients feel special...