Don’t Read This If You’re Looking for a Shortcut in Major Gifts
Major gift work is not easy.
Yet, when I read the headlines of our industry magazines and online sites, everyone seems to have either an easy way to do major gifts or some kind of major gift fundraising hack where you don’t have to work too hard to get great results.
Perhaps it’s just a reflection on our culture. I get emails everyday promising something that can be done in five simple steps or they have three easy answers to life’s most pressing problems.
Today, I want to talk directly to CEOs, executive directors and board members here because I need—and your team needs—you to understand that it takes more time, the proper resources and incredible ongoing support from you than you probably think to make a major gift program successful.
In all the years, I’ve either worked with major donors directly or counseled and managed those who do. There is no shortcut to being successful in major gifts.
I know that is not a sexy thing to say nor does it get people to “click” on my headline. Fact is that life is hard in general, so we’re all looking to make it easier, right? But, if you are truly honest about the work your major gift team is doing with major donors, you know that it’s a tough job and doing it right isn’t about taking shortcuts or bypassing a necessary step to build relationships, so you can get a gift quicker.
Or do you? I hear from too many leaders who think all major gifts are about asking wealthy people for money. They don’t understand that building relationships takes time, effort and more time.
Richard and I believe that being a major gift officer (MGO) is the hardest fundraising job in the industry. It’s incredibly hard. You have to not only develop relationships with donors, but with every one of your colleagues to help you inspire and solicit donors with your organization’s great projects. You have to be the “life of the party,” and be the person who spends time recording information in your database. You have to be both intellectually smart, but emotional smart. You have to be tough, yet flexible. You have to show the ability to agile, yet be disciplined and focused. You have to deal with some really tough donors and sometimes a CEO or board that “just doesn’t get it.”
I hope I didn’t just describe you.
Perhaps this is one reason why MGOs are either not continuing in the profession or looking every 2.3 years for a new job, seeking another position at another nonprofit because maybe, just maybe it’s a little easier or less demanding.
As a nonprofit leader, here’s what I need you to understand about what makes a successful major gift program and what you can do to support it:
1. Major gift programs need time. To really be successful, you have to allow between two to three years of structured, disciplined work to start showing real return on investment in major gifts. Yes, you will see some early “wins” because you will have some low-hanging fruit, but major gifts are a long-term proposition. If you are getting pressure from the board as the executive director or if you are a board member, the greatest thing you can understand is that major gifts are not a “quick fix.” The problems that could be averted if leadership understood this would be unbelievable.
2. Hiring the right people is critical. You can’t do this on the cheap. We have managed hundreds of MGOs over the years, and if you want good people, you have to pay them well. And, when you have a good MGO, you have to continue to show them you are committed to them. Give them training, award them with a higher salary for a great job and tell them they are doing a good job.
3. Provide solid management. If you have a great manager, I can guarantee you that you will have a successful program. Great managers help good MGOs become great. Look for managers who love to develop people.
4. Be available to your major gift team. We hear too often from MGOs how their CEO or executive director doesn’t support them. That the CEO thinks fundraising is just a necessary evil. Your nonprofit will not survive if you believe that. The major gift teams needs to know you are there to not only support them, but to help them solicit donors.
5. Be a catalyst for changing your nonprofit to have a positive culture of philanthropy. I’m telling you, if you can lead on this and help your entire organization see that fundraising is everyone’s job, you will do immense good for your major gift fundraisers. This means bringing together finance, HR and program teams to sit at the table with the development team. Too often the relationships between these departments are fractured, so whatever you can do to bring them together will help.
6. Be patient, yet demand excellence. Yes, this takes time and you need to be patient. You also need to expect that your major gift team is doing all the hard things the right way. If you give your team the right direction and support and expect the same from them, you’ll be amazed at what they produce.
Your leadership is needed to make major gifts successful. There is no easy way to do it. Your understanding and support is critical to making this all work. When they get that support from you, you will get results.
If you like baseball, tennis, golf, Gregorian chant, jazz, rock, good wine and deep conversation, then you’ll like to hang out with Jeff.
If you are passionate about fundraising, Jeff will inspire you to be a true “broker of love” for your donors, helping you bring together a donor’s desire to change the world and the world’s greatest needs. Jeff believes that if nonprofits truly want to grow and obtain more net revenue for their mission, it will come through creating, building and successfully managing major-gift programs. The Connections blog will give you inspiration and practical advice to help you succeed. Jeff has more than 25 years of nonprofit fundraising experience and is senior partner of the Veritus Group.