Does Bad Software Hurt Nonprofits?
The short answer is yes. If your data-tracking systems need their own organization charts or binders full of complicated instructions, then your software infrastructure is definitely broken.
Recently I visited one of our partners in California to review its software systems. It's a large nonprofit with chapters throughout the United States, and its software infrastructure is very typical: Salesforce, PayPal, Eventbrite, MailChimp, Square, Quickbooks, etc. We identified six critical systems that didn't work together.