Convio Introduces Partner Authorization Program for Nonprofit Service and Technology Providers
SAN FRANCISCO, April 27, 2009 — Convio, Inc. – the leading provider of on-demand constituent relationship management software and services to nonprofit organizations – at NTEN’s Nonprofit Technology Conference today announced the official launch of the Convio Solution Provider (CSP) program for companies wanting to deploy Convio software and provide related services. This new program represents Convio's ongoing commitment to provide its clients with access to consistent, high-quality consulting and implementation services around Convio products.
“As our clients are increasingly successful and the demand for Convio software continues to grow, partners are playing an ever larger role in their success,” said Gene Austin, chief executive officer for Convio. “It’s important that our clients receive consistent, high-quality service whether they work with us or with a Convio-recommended partner. This program ensures a tighter bond with our partners and provides them with the same insight on the implementation methodology, best practices, and advanced product training that we make available to our own services team.”
To become a Convio Solution Provider, companies must have at least one employee authorized by attending training and passing an exam for the products they wish to service. Authorization ensures that CSPs have the experience, knowledge and expertise required to help Convio clients reach their goals and make the most of their investment in Convio. Authorization also allows Convio clients to choose from companies that are committed to the same high standards and quality they expect from Convio.
Convio Solution Providers can be authorized on Convio Online Marketing products, Common Ground™ CRM or both. Five companies focused on the nonprofit sector — Cathexis, Causeway, Charity Dynamics, Event360, and Firefly Partners — have signed up to become charter members of the CSP program specializing in Convio Online Marketing products.
“We’re finding that nonprofits are investing more heavily in their online software and services than ever before while demanding choice and flexibility in whom they work with,” said Donna Wilkins, president, Charity Dynamics. ”The authorization program helps us take advantage of this shift by giving us greater expertise around Convio’s tools and the techniques that will make our clients even more successful online. It is clear to us, our clients, and the sector that Convio cares about our mutual success.”