In Part 2 of the NTEN webinar series — Tactics for Finding More Online Donors, Members and Advocates: When Organic List Building Tactics Aren’t Enough — presenter Alia McKee, principal, Sea Change Strategies, discussed a few tactics organizations can use to get offline donors online.
A less than stellar charity rating … getting blasted in a blog … or, maybe, a CEO that gets caught in a scandal. Any of these situations are bound to leave an organization’s phones ringing with calls from confused, frustrated or even angry donors. How does an organization relax those donors, calm their fears and address their concerns? Start with common sense. This according to Kim Daley, donor services assistant for Doctors Without Borders/Medecins Sans Frontieres USA, a co-presenter of the session “Managing Donor Anger: Turning the Tide in Your Favor” at the 2008 New York Nonprofit Conference earlier this month. “Be a
Editor’s Note: Perhaps the best way for nonprofit organizations to learn how to effectively increase their online presence through innovative multichannel programs is to look to their peers that already are utilizing Web 2.0 channels for advocacy, friendraising and fundraising. We asked Katrin Verclas, executive director of NTEN: The Nonprofit Technology Network, to talk about some of the organizations that she sees as leading the way.