Today's Featured Blog Posts

How's your social customer service?
"88% of consumers are less likely to buy from a company that ignores them on social media site. I know I notice — very strongly — when my tweets go unanswered. If it's a technology company of any kind? Even worse. Instant fail, and I'll happily tweet my irritation and vow never to use them again. Fair? Maybe not — but that's the truth." Click here to read the full post.