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I tried another format: $XX, filled out the payment information again, clicked “Submit” and got the same message.
One more time. I tried XX.XX, with no dollar sign, filled out the payment information again and clicked “Submit,” and the payment finally was accepted. Now, why wouldn’t the Web site say something about the correct format for the amount? And why would the “Amount” drop-down list present amounts in a format that’s different from the way a donor would be required to enter it in the “Other Amount” box? And why say, “Amount must be entered” when it would be clearer to say, “Amount must be entered in proper format” and list that format?
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Margaret Battistelli Gardner
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