Is This You? Are You Sure?
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Little thing, perhaps. But it might be enough to turn off a potential donor who’s pressed for time or easily frustrated. Why take the chance?
Another problem with this transaction: Once it was completed, the page that came up said something like “Thank you for your donation.” Polite enough, but there was no acknowledgement that I had just committed to a sustainer program and nothing noting when the monthly deductions would be made.
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Margaret Battistelli Gardner
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