Bad things happen to good nonprofits. During my career in nonprofits, I have been involved in handling a client's death during my organization's program, a product tampering that threatened our biggest fundraiser, an athletic scandal and a mass shooting on a campus.
I was naive until the first time. After that I became obsessed with being prepared.
Here are my suggestions for better crisis management by your nonprofit: Don't wait. Realize that crises take many shapes. Develop a logistical plan and communications plan. Get your social-media house in order. Prepare to speak. Provide media training.