30 Ways to Lose Your Donor
July 22, 2013

Staying on your donor's good side can be a dicey proposition. People and relationships are full of paradoxes and contradictions. And that's doubly true of donor relationships, which are complicated by the fact that you spend a lot more time talking at your supporter than with her.

What's the Last Thing You Thought Of?
July 8, 2013

Our industry has developed a long list of best practices, based on experience, testing and measured results. But best practices are guidelines. When they're etched in stone they can become tombstones.

Our Channels and the Morgue
June 18, 2013

There are reports that can make you feel better and other reports that can keep you up at night. We are a data-based industry, so we know that data can be looked at in a myriad of ways.

The Yin and Yang of the Client/Creative Relationship
June 10, 2013

Today, in an effort to balance my karma and avoid creative hubris, I want to remind all of us on the creative side of the PDF that putting out a direct-mail package or online communication that gets results is a two-way street.

How to Read a Direct-Mail Fundraising Letter
June 3, 2013

A fundraising letter passes through a lot of hands before it reaches its intended audience. And everyone in the approval process has the opportunity to express an opinion. Here are a few tips that might be helpful as you review fundraising copy.

Direct-Mail and E-mail Fundraisers: Check Out Who's Mailing What!
May 30, 2013

As you know, both direct mail and e-mail are huge for fundraisers, and it's always great to see what other nonprofits are sending to donors' mailboxes and inboxes. The new Who's Mailing What! lets fundraisers track the marketing trends in the industry, see what's working for other organizations and more.

Leave the Story Better Than You Found It
May 22, 2013

Effective fundraisers are storytellers, no matter what the platform. And fundraisers should "leave the story better than you found it." What a high calling for us as fundraising professionals and the donors and volunteers we are privileged to work with.

The 3 Senses of Outer Envelopes
May 9, 2013

To make sure your envelope is more than a means to deliver a carefully crafted letter and reply system, remember these three important things when evaluating your direct mail.