I heard a client struggle today in trying to figure out her organization’s value proposition. “What is it that we do that makes interacting with us worthwhile, something people can’t do without?” Being something that people feel they can’t do without is a high bar, but attainable. But then I thought, if I were selling high-end sneakers, would my athlete buyer respond to the same value proposition as my fashion buyer? Sometimes yes, but sometimes no...
Mia and spoke last week regarding her organization’s donor acquisition program for 2016. Mia is the development director for an environmental organization in the Northwest. As she reviewed her plans, two words kept ringing in my head: “advocacy” and “fundraising.” What struck me was how she seemed to be conflating the two...
Like many of your donors, I hope, I have been actively doing some year-end giving. That included mailing gifts to 19 organizations that had responded to my article earlier this year, offering to make a donation to the organizations of the first 10 people who responded. (I just couldn’t stop at 10.) ...
A recent survey shows retention has increased over the past few years. But many fundraising professionals view the report differently. They use it to reinforce their opinions that the industry has a retention problem. Yes, it continues to be a huge issue, but I’m not convinced the problem is any more significant than it always has been...
There is nothing that can replace being face to face, in person with someone. But thanks to basic technology, there are incredible ways to deepen relationships, and overcome travel and expense barriers. Today’s world is increasingly global, and organizations have supporters and friends all over. Use technology in a focused and strategic manner to connect with your best friends, potential friends and donors...
Recent data shows that "the pattern of retention for cash giving in the U.S. has worsened, with some organizations experiencing upwards of 70 percent attrition between the first and second gift." Your organization’s thank you letter is not the be-all, end-all to ending donor attrition. But it is an important first step in creating loyal, lifetime donors. Does yours have all 10 essentials?...
I was in a meeting recently with some managers when overhead came up. You would think we had just moved into the ring of a major boxing match. Goodness. Some managers were defensive. Others quietly retreated into their spreadsheets. Still, others moved into some language about “we’re doing the best we can to keep costs down.” So, I stepped into this swamp with the following question: “What do you think donors think about overhead?”...
Effective altruism is all about maximizing the impact of philanthropy. It supports the idea that one should give to the nonprofits that are able to statistically prove they are most effective. At first pass, it felt weird to me. Upon closer inspection, I recognize that effective altruism is a laudable concept, but a flawed one. Here's why...
Keith is a fundraiser for a nonprofit that focuses on rescuing at-risk youth. As an organization founded and led by Millennials, this organization is the future in many ways. Keith’s frustration wasn’t slow revenue growth. He’s tuned into the healthy revenue gains he’s achieving. What’s generating his frustration is the “uneven” response he’s getting from his donors...
You plan and strategize, check everything (at least) twice, and follow your schedule to the minute, but mistakes happen. There’s a typo; the mailer misses your drop date; the data is wrong; the insert is overlooked; the salutation says, “Dear [Name];” the link to the landing page is broken; or any number of other possible “oops!” moments. You can be sure that sometime in 2016, you will experience some problem in your fundraising program. So be prepared, and keep these things in mind...
