If It's Worth Saying, It's Worth Saying Again
Fundraisers know the value of having a strong control package in acquisition. But the fact is, you can have appeal controls too.
Despite what many people think, simple repetition is one of the most powerful tools in your creative arsenal. The savviest fundraisers use it all the time to ratchet up emotion — and results — from their donors.
In marketing psychology, it's known as the "mere exposure" theory of persuasion. The idea is "the more exposure we have to a stimulus, the more we will tend to like it. Familiarity breeds liking more than contempt. Things grow on us and we acquire tastes for things over time and repeated exposure."
Politicians know it all too well. And advertisers have been beating you over the head with it for generations.
But in this case, I'm not talking about the kind of rhetorical recitation of word and phrases that preachers and speechmakers use, though as any evangelist or stump-speaker will tell you, you can't underestimate the hypnotic power of such talk.
No, I'm talking about actually mailing the same package again. To the same audience. At the same time of year. Even if it feels weird.
I've seen the idea get a lot of pushback in some organizations. It seems like cheating, some people say. Or laziness. And donors will remember they got the same package last year and not give.
But actually, none of those things are true. It's perfectly fair, reasonable and responsible to present donors with a message to which they've previously responded well. It's sound strategy based on actual results.
In fact, re-mailing a successful package is standard practice for plenty of smart organizations.
For example, one year we mailed a year-end appeal to a religious charity's housefile. The response rate was 5.94 percent. Very respectable.
Willis Turner believes great writing has the power to change minds, save lives, and make people want to dance and sing. Willis is the creative director at Huntsinger & Jeffer. He worked as a lead writer and creative director in the traditional advertising world for more than 15 years before making the switch to fundraising 20 years ago. In his work with nonprofit organizations and associations, he has written thousands of appeals, renewals and acquisition communications for every medium. He creates direct-response campaigns, and collateral communications materials that get attention, tell powerful stories and persuade people to take action or make a donation.