Portland West

Retention is Key DRM Component March 7, 2006 By Abny Santicola, associate editor, FundRaising Success One of the key indicators of your donor relationships' quality is your retention rate. Lapsed donors and those failing to send second gifts are the No. 1 signs of failed relationships. And everyone knows that trying to reactivate a lapsed donor is far more costly than nurturing existing ones. This was the topic discussed by Heather Burton, production marketing manager at Sage Software Nonprofit Solutions; Nick Stavarz, president of Synergy Direct Marketing Solutions; and Jon Thorsen, general manager at Kintera, in their session on donor retention at the DMA

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