E-mail

The costs associated with telefundraising tend to be higher on a per-unit basis than direct mail or e-mail, maintains Joe White, vice president of sales and marketing for the Share Group, a full-service nonprofit agency based in Somerville, Mass. But when it comes to acquiring and upgrading monthly sustainers, the telephone is far and away the most cost effective, he says. White has added telefundraising to the marketing mix for myriad clients as a retention tool and has experienced varying degrees of success. “Increasingly, we have begun building phone-only files,” White says, “by calling direct mail donors who have not made a gift in

In the formative years of online fundraising, nonprofit organizations assumed that if they built a Web site with bells and whistles, rich content and a device to accept donations, donors would come. But to the chagrin of many fundraising pros who defined effective online fundraising as the ability to take credit card transactions through a Web interface, donors came in fits and starts. Charities soon learned that they needed to be just as creative, diligent and engaging in their approach to the Internet as to any offline fundraising medium.