Donor Relationship Management

Does It Matter If a Fundraising Database Supplier Doesn't Understand Fundraising?
January 6, 2014

The more I work on fundraising software procurement and implementation projects, the more I ask this question: How much does the supplier's experience of fundraising matter?

For years, this hasn't been such a relevant question, at least when purchasing packages as opposed to bespoke systems, because most new fundraising database systems were supplied by companies who either specialized in the sector or who at least had a dedicated department who did so.

Which Metric Are You Using?
November 5, 2013

This article is a must-read for people who think they are tracking long-term marketing metrics.

Donor Recognition: The Real Key to Retention
November 1, 2013

Nothing keeps donors engaged like timely, personal acknowledgments. If donor acknowledgment is the key to retention, what are the keys to donor acknowledgment and recognition?

Got Data?
September 1, 2013

Got data? It does a development department good! Learn how three organizations utilized donor data and new technology to enhance their fundraising.

Mending a Broken Relationship
August 12, 2013

How long would you stay in a relationship with someone who continually asked for money despite what you’ve told them, and never said thank you when you did help? Of course we need to ask. But we need to be asking properly. So how do we do that?

The same way you try to mend a broken relationship with someone you love. Wouldn’t you spend some time listening to them, finding out what they cared about and trying to give it to them? So how about learning what’s important to your donors and tailoring your communications around that?

7 Myths About Cloud Fundraising
August 7, 2013

Here are seven myths about cloud fundraising courtesy of Robin Fisk, global fundraising product manager at Advanced Solutions International, that are laid out in the Fast15, "Get Your Head in the Cloud."