Composing a satisfying thanks: Wikipedia did
“Like children … charities tend to think the ‘thank you’ is the end game, the final thing that needs to be said. But that’s where we’re wrong, I suspect. It’s a matter of who walks away satisfied: the charity, the donor, or both?” Read the full post.
The hardest part of the job …
“People often ask me what the most difficult thing I do is, and for me, and for many of you it’s always the same answer … It’s the people. I can juggle many complex tasks, organize an event for tomorrow, listen to an irate donor until I’ve lulled them to happiness, and crank out work like you wouldn’t believe … But the thing that keeps me up at night, other than my nightmares of angry talking tchotchkes, is managing people.” Read the full post.
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