Today's Featured Blog Posts
Composing a satisfying thanks: Wikipedia did
"Like children ... charities tend to think the 'thank you' is the end game, the final thing that needs to be said. But that's where we're wrong, I suspect. It's a matter of who walks away satisfied: the charity, the donor, or both?" Read the full post.
The hardest part of the job ...
"People often ask me what the most difficult thing I do is, and for me, and for many of you it's always the same answer ... It's the people. I can juggle many complex tasks, organize an event for tomorrow, listen to an irate donor until I've lulled them to happiness, and crank out work like you wouldn't believe ... But the thing that keeps me up at night, other than my nightmares of angry talking tchotchkes, is managing people." Read the full post.