I was at the Women’s March in D.C., and as I went through the experience, I couldn’t help but think about the psychological principles we apply each day in the course of our work. We figure out how to use natural human biases to create conditions in which people are likely to say “yes” to our ask for fundraising, volunteerism or donations. The biggest bias at work at the Women’s March was ingroup bias. Here's what that means...
An email recently landed in my inbox, and it was all about the ask. As I’m sure you can imagine, it wasn’t the first email I’ve ever received about it, and it surely won’t be the last. The ask is such a nuanced thing, and it lives in a gray area, which is often the case when there’s no one-size-fits-all approach for doing something the right way...
Whatever you do, don’t assume that your board members know what they are doing. Chance are high that they don’t. Your capital campaign gives you a wonderful opportunity to train them. The stakes are high, and you can develop a small training program just for them. Consider this three-part approach...
More donors than you know are feeling that they have become strangers, only valued for what they can give. When my business partner Jeff sent me this letter, I took a little trip in my mind. I went to this lady’s home and sat beside her as she was writing. It was a very sad experience. Take a moment to read what she wrote. I have faithfully reproduced it here with slight edits for clarity...
Donors give to organizations for a variety of reasons. They also choose not to give to organizations for a variety of reasons. Successful nonprofit professionals need to understand their organizations from both a need and want perspective, plus measure the impact their organizations are making in the communities they serve...
Today, are your donors feeling like they made a mistake by giving to you? If so, it could be because too many nonprofit organizations have forgotten that the donor experience goes beyond taking a donation and doing wonderful things with it. It has to loop the donor back in—not just ask for another gift. It needs to tell the donor what he or she is making possible...
It is important to be metrics-driven in fundraising. Yes, fundraising is relationship-based, but it is vital that metrics, including the number of visits and the number of asks, be included in goals and performance reviews. This is not just for accountability—it is a very useful tool of focus for the fundraising professional...
Last year, I gave you five priorities for success in 2016. I called them “Dive the Five.” This year, I’ve expanded my thinking a bit. I give you “Seven is Heaven.” I promise if you focus on these fundamental areas, you will hear the angels begin to sing and your mission will take wing. Some of these areas will seem familiar, but the way you employ them may need to be tweaked in order for you to survive and thrive...
I was recently talking to Susan, a development director for a regional nonprofit, and she was lamenting that she had another gala to put together. Even though this gala takes an enormous amount of time and effort from the staff, the executive director and the board want to keep it going because it brings in almost half of their revenue each year. Susan wasn’t upset about all the time and effort it took to pull it off each year, but the fact that the revenue generated by the event was really in transactional gifts, not mission-oriented gifts...
The development world is acutely aware that some people will never give. Naturally, we assume these non-donors are of no value to our organization. The reality, though, is that we’ve just presented them with a stimulus that does not match their expectation to take the desired action we request. They may never respond well to being asked for money, but we might be able to come up with something that would work better—if we could get past the idea that philanthropy is a sector without a product...
