Kim Daley

A less than stellar charity rating … getting blasted in a blog … or, maybe, a CEO that gets caught in a scandal. Any of these situations are bound to leave an organization’s phones ringing with calls from confused, frustrated or even angry donors. How does an organization relax those donors, calm their fears and address their concerns? Start with common sense. This according to Kim Daley, donor services assistant for Doctors Without Borders/Medecins Sans Frontieres USA, a co-presenter of the session “Managing Donor Anger: Turning the Tide in Your Favor” at the 2008 New York Nonprofit Conference earlier this month. “Be a