University of Michigan

University of Michigan Selects Blackbaud Enterprise CRM and Target Analytics
August 31, 2009

Charleston, S.C., August 31, 2009 — Blackbaud, Inc. (Nasdaq: BLKB), the leading global provider of software and related services designed specifically for nonprofit organizations, today announced that the University of Michigan, one of the world’s premiere research universities, has selected Blackbaud Enterprise CRM™ and Target Analytics® to replace its system-wide fundraising technology and prospect research services.

Customer Satisfaction With Nonprofit Websites Increases Donations, Volunteering, Loyalty
April 27, 2009

ANN ARBOR, Mich., April 27, 2009 — Visitors to nonprofit websites are more likely to donate money, volunteer time, and recommend the nonprofit to others if they are satisfied with their online experience, according to a new study from ForeSee Results. The inaugural study used the methodology of the University of Michigan’s American Customer Satisfaction Index (ACSI) to gauge satisfaction of over 2,000 respondents who visited nonprofit websites. In aggregate, nonprofit websites score 73 on the study’s 100-point scale, below many other online industries, including Online Banking (83), E-Retail (74), E-Government (74) and Automotive Websites (78).

In Tough Time, University of Michigan Pushes Forward With Fundraising Efforts
April 16, 2009

April 15th, 2009, Michigan Daily — Facing an economy filled with tight wallets and the word recession in the air, many colleges across the country are cutting back on their fundraising and development staffs. But in an interview yesterday, Vice President for Development Jerry May said the University isn’t following the trend.