Mark Kepner-Clough

Mark Kepner-Clough, director of people operations and risk, joined Consumer Directed Choices  in September 2022 as program manager. He is a seasoned healthcare professional with a bachelor’s degree in nursing from Excelsior College and an associate degree in applied science in nursing from Maria College.

He brings a wealth of experience at the intersection of healthcare and advocacy, including roles in various management and senior leadership positions at local nursing homes ranging from quality assurance nurse/compliance officer to director of nursing. He also served as a policy analyst and clinical consultant at LeadingAge New York, where he appealed to state and federal legislatures, advocating on behalf of not-for-profit members in nursing home, assisted living and senior housing settings. 

Mark is diplomatic and tactful with professionals and non-professionals at all levels and is accustomed to handling sensitive, confidential records. He approaches his work daily with a singular focus on centering the consumer’s experience and providing the most compassionate, exceptional quality of care possible for the individuals and families Consumer Directed Choices serves.