The Donor Is Always Right — Right?
I called the donor back; acknowledged that I thought he had hung up on me; told him I didn’t call again because I didn’t want to offend him (he appreciated that); and we had a great conversation. We’re best phone buddies now.
My mentor probably does realize the valuable lesson he taught me years ago. No matter how much I might want to scream, “that’s not right,” I know to listen to the donor and affirm the donor. He taught me to thank and apologize and thank again — because the donor IS always right.