What Flavor Is Your Ice Cream?
I took an informal poll the other day, asking 10 people if they liked ice cream and if so, did they like vanilla, chocolate or strawberry. Specifically, four liked vanilla, four liked chocolate and two liked strawberry.
The impetus behind my exercise was my idea that fundraising professionals' approaches to prospects can be like ice cream.
Many fundraising professionals take a light, "vanilla" approach, focusing only annual-gift prospects. They seek low-level gifts without research or cultivation. They attempt to secure the same level of gift over and over again in a transaction-type manner. The approach is usually one-on-one and may take several impersonal forms. These approaches may include a letter, telephone call, e-mail or possibly face-to-face. Regardless of approach, the prospect is viewed as one-dimensional, or vanilla, in nature.
Other professionals prefer the warmth and depth of chocolate — in this case, major-gifts prospects. This transformational gift takes more thought, strategy, engagement, education and communication than a vanilla prospect. The fundraiser needs to understand priorities and possibly seek a multiyear-pledge scenario. The gift amounts are larger, as other factors such as recognition, gift policies, solicitation teams and other details come into play. The engagement must be personal and the relationship orientation geared toward the long term. Research and volunteers may be required to get the job done.
A large number of institutions have the resources to take a strawberry approach, which specifically focuses on planned-gift prospects. It's a more complex relationship that involves many planned-gift specialists, including attorneys, CPAs, trust officers and financial planners. These legacy-type gifts require the ultimate trust and constant nurturing by a team involving administration, staff, volunteers and professionals. Strawberry prospects taste great, as these typically large-size gifts are derived from assets and can be used for many needed purposes.
The point of my Ben & Jerry's theme is that, in my opinion, fundraisers should not look at prospects as single flavors. Instead they need to aim for the Neapolitan approach — a combination of vanilla, chocolate and strawberry, separate, but working together. View every prospect as having the capability to make an annual, major and planned gift.
Duke Haddad, Ed.D., CFRE, is currently associate director of development, director of capital campaigns and director of corporate development for The Salvation Army Indiana Division in Indianapolis. He also serves as president of Duke Haddad and Associates LLC and is a freelance instructor for Nonprofit Web Advisor.
He has been a contributing author to NonProfit PRO since 2008.
He received his doctorate degree from West Virginia University with an emphasis on education administration plus a dissertation on donor characteristics. He received a master’s degree from Marshall University with an emphasis on public administration plus a thesis on annual fund analysis. He secured a bachelor’s degree (cum laude) with an emphasis on marketing/management. He has done post graduate work at the University of Louisville.
Duke has received the Fundraising Executive of the Year Award, from the Association of Fundraising Professionals Indiana Chapter. He also was given the Outstanding West Virginian Award, Kentucky Colonel Award and Sagamore of the Wabash Award from the governors of West Virginia, Kentucky and Indiana, respectively, for his many career contributions in the field of philanthropy. He has maintained a Certified Fund Raising Executive (CFRE) designation for three decades.