Rob Pace

It's hard to deny the need for change when it’s staring you straight in the face. That's how the need to transition the Salvation Army's annual report to digital-only occurred to Maj. George Hood, the organization's national community relations and development secretary.

One day, about two years ago, the years' worth of print annual reports sitting in the storage room in Hood's office prompted a change. Hood says he scratched his head and thought, "In this age of instant communication online, we could save a lot of money and be far more efficient and get much broader distribution by going 100 percent to a virtual annual report."

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