Over the past year, constituent relationship management software vendors for nonprofits have been parading around the concept of “open” to the marketplace like presidential candidates touting “change.” Like “change,” “open” is something everyone wants, but few people define it the same way. This creates confusion and, inevitably, disappointment for customers who expect their concept of “open,” but get the vendor’s version instead. Even worse, all the marketing buzz around the “open revolution” is obscuring the real question: How does your organization truly get the unique CRM features and functionality its business processes require to execute your mission and change lives? CRM today is the

Is your organization considering setting up a profile on a social-networking site? Are you wondering what tasks are involved, how much time it will take, and how you might streamline your efforts? Maybe your organization has established a presence on MySpace and is now contemplating adding one to Facebook. Perhaps you’re wondering how you can juggle multiple profiles and still have time left to do other work. As more and more organizations jump on the social-networking bandwagon, people are seeking ways to make the time spent on these tools as efficient and fruitful as possible. I recently surveyed several nonprofit professionals and social-networking mavens

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