Donor Relationship Management

Resuscitating Your Campaign
January 1, 2007

Healthcare institutions certainly have come under fire in the past few years. As new reports emerge about failing emergency rooms, overworked staff at understaffed hospitals, insurance issues, and skyrocketing medical expenses, the challenge to raise funds for nonprofit healthcare groups has never been greater.

Couple this with a lack of public education about the difference between for-profit and nonprofit medical facilities, and this challenge becomes even bigger.

All in the Family
January 1, 2007

[Editor’s Note: This is the first in a quarterly series of stories that we’re calling “The Leadership Series,” where leaders in the fundraising sector speak to big-picture issues that fundraisers need to think about over and above the day-to-day details of their jobs.]

Tips for Turning Ornaments Into Fundraisers
December 19, 2006

Creating a campaign centered around the sale of holiday ornaments is a win-win for your organization and your constituents that can help you generate additional revenue and exposure for your cause. The United States Capitol Historical Society, an organization dedicated to promoting the history of our nation’s Capitol and Congress, has designed an annual Capitol-themed holiday tree ornament — which it sells in its gift shop and online — since the 1980s. The society offers discounts on its ornaments to corporate and association sustaining members of 15 percent to 25 percent, depending on their level of membership, says Diana E. Wailes, vice president

Turn Increased Scrutiny Into Opportunity
December 12, 2006

The nonprofit sector faces ever-increasing questioning from the government, the media and the public regarding its integrity. Still, charitable giving continues to grow, with Americans leading the way in terms of philanthropy. Jeffrey Solomon, president of The Andrea and Charles Bronfman Philanthropies, says the current charitable climate offers opportunities both in terms of fundraising and accountability for nonprofits.  “Both in volunteer time and in contributions, the American public every day demonstrates its faith in the nonprofit sector’s ability to improve the world,” says Solomon, whose organization consists of a family of charitable foundations operating in Canada, Israel and the United States missioned to

Is Your Message on MySpace?
December 1, 2006

Online social networks allow people to come together around shared interests or causes, such as making friends, dating, business networking, hobbies, interests and political discourse. The number of visitors to online social networks has grown exponentially in recent years. In June 2006 alone, MySpace.com had an estimated 55 million visitors. While most social networks attract a very young demographic (the primary age group for MySpace.com is 14 to 34), there are several networks geared toward older individuals; among them is Gather.com, which appeals to audiences such as public radio listeners.

That's the Ticket!
November 1, 2006

An online platform called Tickets-for-Charity works with musicians and sports teams to offer fans access to some of the best seats for events in exchange for a donation to charity. Through www.Tickets-for-Charity.com, music and sports enthusiasts can buy tickets at face value when they pay a set charitable donation amount.

Put Your Web Site to Work
November 1, 2006

Nonprofit organizations are facing more competition for support every day. Many are turning to the Internet to better differentiate their organizations, increase fundraising and operate more efficiently. By leveraging their Web sites, organizations will have the opportunity to build stronger relationships with their constituent communities — including donors, members, volunteers and employees — to support their missions today and in the future.

Get Fresh!
November 1, 2006

New donors are the lifeblood of nonprofit organizations. However, the challenge of finding, engaging and retaining them has only increased.

Turn Doubters Into Believers
November 1, 2006

I’m confident that few of my colleagues who’ve been in the business over the past two decades will disagree when I say that potential donors are far more skeptical about fundraising solicitations than they were 20 years ago.

The evidence can be found in numerous places: comments noted on response forms or to telemarketers making calls; inquiries made to the Better Business Bureau or to state attorneys; more and more additions to the National Do-Not-Call Registry and the Direct Marketing Association’s Mail Preference Service.

They're Out There
November 1, 2006

As a fundraiser, you might be asking yourself, “What am I thankful for this Thanksgiving?” Well, here’s one suggestion for what you should be thankful for, even if you don’t know it yet.

One of my colleagues calls them “hidden heavies.” I’ve heard others refer to them as “nuggets of gold.” They’re the donors — undetected — on your donor file today who have the ability to give significantly larger gifts. In fact, not only do they have the capacity to give more, they’re just waiting for you to ask.