Donor Relationship Management

The ‘Younger Online Donor’ Myth
November 9, 2004

One of the many arenas where online giving has established a foothold is higher education, maintains Peter B. Wylie, a data analyst, consultant and author of the book “Data Mining for Fund Raisers: How to Use Simple Statistics to Find Gold in Your Donor Database (Even if You Hate Statistics).” (See the January/February issue of FundRaising Success magazine for a preview.) “Most colleges and universities now have sophisticated Web sites, and many of them have made it fairly easy for alums and others to make electronic donations,” Wylie says. “But who are these donors? How prevalent are they? How do they differ from the

Know Your Online Donors
November 1, 2004

Simply put, people who are comfortable shopping and paying bills via the Internet are more likely to donate money online to your nonprofit organization, says Michael Johnston, president of Toronto-based nonprofit consultancy Hewitt and Johnston and author of “The Fund Raiser’s Guide to the Internet” and “The Nonprofit Guide to the Internet.”

Teach a Man to Fish ...
November 1, 2004

Eight hundred million. It’s a big number and a lot of money. But if you want to grasp the real magnitude of it, give that number a human face.

According to statistics released by the United Nations, 800 million represents the number of people worldwide who are chronically hungry.

Donor Attrition: The Insidious Statistic
July 1, 2004

There are many ways to measure the performance of a donor program. Gross and net revenue, the number of active donors and their corresponding lifetime values all are critical. But the rise of donor attrition is one insidious statistic that, if ignored, will rob a new donor program of needed growth and put a mature program on a plateau.

Start Spreadin' the News
July 1, 2004

Newsletters, especially of the online variety, allow fundraisers to build and maintain relationships with stakeholders long before they even think about anteing up the greenbacks. Donors and prospects alike can now get engaged more often, and with more personal relevance — making it easier and more cost effective for nonprofits to forge links with individuals primed for giving.

Mastering the Virtual Handshake
May 1, 2004

Suppose a new or potential donor visits your Web site looking for more information about your organization. She finds an online tool called “My Guide” that promises to give her just what she’s looking for. After spending less than two minutes providing some simple, personal information, she clicks the “Submit” button.

What Women Want
March 1, 2004

The 1990s marked a turning point in how nonprofit organizations regard women donors — as a financially high-powered cadre poised to give unprecedented amounts of time and money to charity.

Feeding the Need
January 1, 2004

It’s a development office’s dream: You’re a nice-sized nonprofit and you score some big corporate and foundation partners who start throwing money at you.

Sweet. Lots more cash in your coffers. Lots more people getting help.

But what about when those project grants time out? If you’ve put too many of your fundraising eggs into that big-ticket basket, you might find yourself a yolk or two short of an omelet somewhere down the line.

Be Persistent, Not Pushy
January 1, 2004

There’s a reason many charities are reluctant to engage in techniques to upgrade their donors — or fail to do so altogether. Call it the “fear factor.”

They’re afraid donors will get irritated and stop sending gifts. They’re afraid a donor will give the upgrade letter to a board member and complain about the “pressure.”

Be not afraid. I bring you tidings of great joy. Fact: It has never been proven by any reliable statistical measurement that reasonable upgrading techniques will result in a substantial attrition of the donor file.

African Americans
January 1, 2004

African Americans currently make up 13 percent of the population, according to U.S. Census Bureau data. In 1990, the bureau charted the African-American community to grow by 68 percent before 2030. But despite this growing demographic — currently 38.3 million individuals representing a buying power of $631 billion — many majority nonprofit organizations have only recently begun focusing efforts on soliciting support from the black community.