Donor Relationship Management

The Blurring of Web, CRM and Social Media
February 28, 2012

With a socially enabled website and CRM solution, you can initiate, respond to and listen in on conversations about your organization. And your donors can gossip their love for your cause to their friends and followers. That is partly made possible by the deep integration capabilities offered by the recently released Facebook Open Graph. This allows the latest website-CRM solutions such as iMIS to associate donors’ Facebook profiles — with their permission — to their constituent records in your database. That means they have granted you access to their social networks.

University of the Sciences Using Sage Millennium CRM System
February 10, 2012

Sage North America announced that University of the Sciences (USciences), a private health care and science university in Philadelphia that is distinguished as North America’s first pharmacy school, is using Sage Millennium to give it a dynamic approach to constituent relationship management (CRM). Sage Millennium provides USciences with more intimate connections with constituents through the use of relationship trees and a more comprehensive donor database, and real-time data for board of trustee meetings.

Hands Off ... It's My Data!
November 7, 2011

One fundraising database for the whole organization — that crucially meets the specific needs of each department — is the best way to go.

The 11 Commandments of Fundraising - Part 1
October 27, 2011

There are 11 fundraising "commandments" I've discovered over the years. Following are the first four; I'll follow with the rest over the next two weeks.

Head in the Clouds: The Benefits of Cloud-Based CRM Solutions
October 12, 2011

On the face of it, CRM solutions in the cloud are the same as any on-premise solution, except they are hosted in a data center. But true cloud solutions can provide technology, economic and business benefits over the traditional on-premise solutions. The combination of these benefits is driving people to cloud-based solutions, and we will see them all over the next few months. But first, what is the technology case for cloud?

Sage Aligns with ACCESS International
October 4, 2011

Sage North America announced it has entered into an exclusive referral relationship with Cambridge, Mass.-based ACCESS International to provide its Sage Rainbow customers with a migration path to ACCESS’ ENTERPRISE®CRM software and services. Sage Rainbow is Sage’s fundraising management and development software for nonprofits, mostly United Way organizations. ACCESS is a leading software and service provider to United Way.

AFP Launches Tool to Help Fundraisers Assess, Strengthen Ethical Performance
September 29, 2011

The Association of Fundraising Professionals launched an online survey tool that allows fundraisers to assess their individual ethical performance and strengthen ethical practice. The AFP Ethics Assessment Inventoryâ„¢ (EAI) allows association members to examine the alignment between their personal ethical performance, that of the organizations in which they work and their peers within AFP. Ultimately, this will help assure that a fundraiser is treating donors with utmost respect and care, building and fostering strong relationships and maximizing the effectiveness of donations.