Kelly Andreae

Kelly Andreae

Kelly Andreae is executive director for Back on My Feet DC and an expert in strategic development for small nonprofit organizations. Her diverse experience in small organizations led her to specialize in building integrated corporate partnerships, strategic and data-driven program management, and wearing many different hats.

She also has extensive marketing experience with a focus on communications, branding, and direct mail in a small shop environment. Kelly is skilled at building communities and brand identities for social movements. In 2013, Kelly and her team were recognized as finalists for the Washington Post Award for Excellence in Nonprofit Management for their work in building a Culture of Philanthropy.
How's Your Customer Service?

Good customer service is not always something we talk about in the nonprofit sector. As a sector, we often veil the concept in euphemisms, like “donor-centric fundraising” or “quality case-management.” Industry slang aside, the concepts of good customer service are the foundation of any good organization...