Tips for Managing Technology Change
Tip 3: Involve senior management
While technology changes can be initiated anywhere in an organization (and frequently those that originate lower in the organizational chart can be really beneficial), a successful technology change needs to have executive support, if not active involvement. Clear support from senior management helps demonstrate that the technology change is an organizational priority and can help generate support for the initiative throughout the organization.
Tip 4: Recruit champions, influencers and end users
While executive support is needed, it isn’t enough. People throughout the organization need to buy into the technology change for it to be successful. This means directly engaging people who will be affected by the change (try asking for their input and suggestions — you might be surprised by the ideas they have) and recruiting people to be champions for the change. Champions will be cheerleaders for your initiative and can help act as surrogate change leaders to get buy-in throughout the organization. An ideal champion is someone who has influence in the organization, whose opinions are respected and sought by others , and who can articulate what the technology change is and why it's important to the organization.
Tip 5: Communicate early and often
It’s easier for people to feel both involved and less anxious when they know what’s going on. Communicate early on that a technology change is happening; first the “why” of the change, then the “what.” As the change is progressing, keep people in your organization up to date on the initiative. Once it has been implemented, tell a success story or two, and keep providing needed information to support the change (see Tip 7).
Communication needs to be multidirectional — while you’re telling people in your organization about the technology change, make sure they also can provide feedback, talk to you about it, and talk to each other about it to help generate a thorough understanding of the change and help diffuse anxiety.