Six Key Categories of Job Burnout
2) Organizationally. Here, the process starts when management identifies mismatches that are common with all employees and then turns to the individuals to improve the fit. Maslach and Leiter recommend that one way an organization can identify commonly occurring mismatches is to give employees the opportunity to fill out a survey with questions that delve into their happiness with the aforementioned six categories.
The authors add that sometimes there isn’t much that can be done about the negative aspects of work. But in trying to beat burnout, the key is to increase the number of positives, and, they write, “building the opposite of burnout, engagement.”
“When burnout is counteracted with engagement,” Maslach and Leiter write, “exhaustion is replaced with enthusiasm, bitterness with compassion, and anxiety with efficacy.”
Christina Maslach is professor of psychology and the vice provost for undergraduate education at the University of California, Berkeley. Michael P. Leiter is professor of psychology at Acadia University in Canada and director of the Centre for Organizational Research & Development. For more on this article, visit www.ssireview.org/pdf/2005WI_Feature_Maslach_Leiter.pdf