New Independent Survey Reports Salesforce.com Nonprofit Customers Are Achieving Their Social Missions With Cloud Computing

* 39% Increase in staff productivity in serving constituents
* 28% Increase in fundraising productivity and earned income initiatives
* 25% Increase in constituent satisfaction including donors, advisory boards, volunteers and clients
* 22% Decrease in constituent service/support costs

The top attributes of the Salesforce CRM service that nonprofits identified were its reliability and consistency; the breadth and depth of the CRM features; and the ease of use, system administration and speed of the service.

About CustomerSat, Inc.
CustomerSat, acquired by MarketTools, Inc. in 2008, is the leading provider of real-time enterprise feedback management systems. With solutions designed to capture data from a variety of "touch points," CustomerSat helps clients pinpoint actions and prioritize efforts to help optimize business performance and provides executives across the management enterprise with customized reports and analytics.

About the Salesforce.com Foundation
The Salesforce.com Foundation is the global leader in integrating philanthropy and business through its 1/1/1 integrated philanthropy Model http://www.sharethemodel.org. The 1/1/1 Model harnesses the power of salesforce.com's people and technology through 1% Time, 1% Equity and 1% Product to increase the effectiveness of nonprofits in pursuing their social missions. Since the Foundation's inception in 1999, employees have given more than 125,000 hours of their time; more than 5,200 nonprofits in 60 countries are using donated and discounted Salesforce CRM licenses as part of the Foundation's 1% Product Donation Program http://www.salesforcefoundation.org/product; and numerous organizations are benefiting from technology-related grants. For more information on the Salesforce.com Foundation, please visit http://www.salesforcefoundation.org.