The End of Revolving-Door Leadership
Ironically, the same person who dials the logo police if someone uses the wrong typeface for a company’s slogan may balk at the idea of standardizing leadership. To many people, conveying an inconsistent visual message feels like a bigger sin than allowing inconsistent leadership behaviors. Perhaps they worry that implementing across-the-board rules will result in a company of soulless look-alike leaders. I disagree.
Each person will always bring his or her own personality into the workplace. What you are doing is creating consistency built on the foundation of best practices. You’re also creating a culture of excellence. A great culture outperforms strategy every time. A great culture, combined with a great strategy, is unbeatable.
And here’s the bottom line. Not only will your customers have consistently excellent experiences with your company, your employees will as well. Happy customers and happy employees are two sides of the same coin — and that coin is the currency that buys you results that last.
Quint Studer is the author of “Results That Last: Hardwiring Behaviors That Will Take Your Company to the Top” (Wiley, October 2007, $24.95). It is available at bookstores, major online booksellers, directly from the publisher by calling 800.225.5945 or online at www.studergroup.com