Billhighway Recognized Globally for Service Innovation With Second Stevie Award
(Press release, March 25, 2015) — The operating philosophy of Billhighway's Client Care Team is based on the deep-rooted premise that no customer interaction is ever over until the problem is fully solved. This is paramount to Billhighway being awarded the Silver Stevie® Award for Innovation in Customer Service — Financial Services Industries category in the ninth annual Stevie Awards for Sales & Customer Service, which marks the second win for Billhighway since 2013.
The Stevie Awards are the world's top sales, business development and customer service awards. More than 1,900 nominations from organizations of all sizes and virtually all industries were evaluated in this year's competition including Delta Air Lines, Cisco Systems and Wells Fargo. Finalists were determined by 139 global professionals.
Billhighway's Client Care Team is on the front lines day in and day out, to ensure that clients are not only satisfied, but that their expectations are exceeded. The team was humbled and honored to be part of such as illustrious group of top-tier customer service teams. DenizBank, located in Istanbul, Turkey, took the Gold Award for the category, out of 11 companies recognized globally. Like most companies, Billhighway provided a technology solution for clients' back-office, but their unique BillhighwayCARE program ensure they are grounded in the human element as well.
"Winning in a technology category where we were the only people-centric solution, speaks volumes about our customer service philosophy," shares Graham McFarland, Client Care Associate. "Not only do we provide financial automation software that improves our clients' everyday business operations but, as needed, we are also about people helping other people in real-time. To me, that 1-2 punch is where the real value and reward exists."
Billhighway's Client Care Team is an integral part of why customer loyalty is over 96 percent. Much more than a numbers-driven team, Client Care focuses on customer happiness with each and every contact.