To the Point: Be Generous to Inspire Generosity

"No, sorry, you can't have one," the waiter said.

"I thought two drinks come with the set breakfast price," my friend said.

"That is correct," the waiter said.

"But I only had one beverage."

"You had a double espresso. That counts as two," the waiter responded. (I am not making this up. I swear.)

My incredulous friend asked to see the manager. As he waited and his double espresso dose of caffeine pumped through his agitated system, he became more and more angry. The manager eventually materialized, and my friend pointed out the obvious: He was mad. He couldn't believe that one strong coffee counted as two drinks. Or that his agency spends thousands and thousands of ?dollars at this hotel yet he was being squeezed for a few dollars more for an absurd reason.