Donor Relationship Management

There’s an old joke about a minister who preaches the same sermon three weeks in a row. When confronted about it, he replies, "When you start doing what this sermon teaches, I’ll move on to another topic."...

"There is donor fatigue," one of the community’s top philanthropists shared in a recent feasibility study interview. Donor fatigue is a term often used. Is it real? It means a donor feels tired, worn out by requests from organizations. Are there causes? Yes, usually poor fundraising that is not donor focused...

In part one of this article, we looked at how nonprofit marketing, fundraising and sales are synonymous. Sadly, they too often have been siloed—resulting in inconsistent messaging, confused donors and money left on the table. Let’s get practical. It’s been crystal clear since the explosion of media and messaging post digital revolution that if you still are thinking outbound marketing, you’re a dinosaur...

People are far more distracted than they were a decade ago, which means that even the most experienced fundraiser must continually evolve—something the industry has found difficult at times—and leverage new outlets to increase donations. Is it possible that our inability to adapt or unwillingness to change is a primary reason for our industry’s declining performance?...

I eagerly read every new article and exhibit from the Showcase of Fundraising Innovation and Inspiration. However, the article, “9 Tips for Effective Emails,” made me pause. Oh, yes, I agreed with the author, Nick Allen, on most of the points. Yet there were a couple of tips I found missed the mark, and one in particular I thought was outright bad advice...

Getting to an organization that knows its donors and customizes communications accordingly is not easy. We often lack one centralized database that acts as the truth. We don’t think we have time to make donor calls to thank people when revenue isn’t attached. Our budgets are so small that we transcend lean and mean and…

All of us constantly are interacting with representatives from foundations, corporations, associations, organizations and families. Each contact is different, and long-term success depends on initial interactions and subsequent personal activities. Have you ever taken the time to look at your prospects and match them with your staff based upon personality and potential fit? If not, and if possible, I strongly suggest you look at these linkages...

Once upon a time, there was a need. A number of people recognized it and wanted to do something about it. They knew this would involve them giving money. That wasn’t a problem. They needed to be organized, so they set up an office. An organization. The government had decided that organizations like this should…

Donor behavior is becoming less transactional in nature as donors now act as philanthropists in more sophisticated and strategic ways. Donors are narrowing the number of causes they support, donating more to those causes, and doing so with an expectation of engagement and 
accountability we once saw only from a select few. Donors of all shapes, sizes and types have become strategic philanthropists...

So have all the cool kids moved to digital? Is mail so yesterday? Sometimes it seems like that’s what I’m hearing. And I often feel like a grandma, warning people not to move everything online. But grandma or not, I’ll keep doing it. I know the arguments: Yes, email is cheaper to send. Yes, online…