Donor Relationship Management

Simply choosing a goal based on need only sets your organization up for failure—the double failure of not reaching your monetary objective combined with the failure created by demoralizing those who support you. Successful fundraising campaigns are achieved, in part, by generating a sense of accomplishment among those who give. When you ask them to give to a goal that isn’t reached, the question, “What good is it?” comes into the mind of the investor. It isn’t your passion that’s generating the energy, it’s the donors’...

With the holidays coming, have you checked it twice? I’m speaking of your receipting program, of course, not your gift list. Any regular reader of Old Dog Fundraising knows that I am a fanatic about sending out receipts. Donors stick with an organization past one or two gifts when they have a relationship with that organization, and part of maintaining a relationship is saying “thank you.” If your receipting method or message needs a tune-up before the year-end rush, here are some things to consider...

We are into the fourth quarter of the year. And that means it's time to reach out to your donors. Hopefully, you have been tracking retention of your top donors all year. There are times in shops large and small that this slips—because of the urgency of tasks that are often less important. Now, it is critical...

In the U.K., late September saw the publication of NCVO’s long-awaited report, "Charities’ Relationships with Donors: A Vision for a Better Future." Its mission is to deliver the single objective stated on its cover, "…Recommendations on how to enable donors to give consent," to untangle this complex area and recommend what charities should set out…

My question to you is, are you really thankful for all of your donors? Do they know how much they are loved and appreciated? Do your donors feel cared for? Here are two true stories that show why the question is so important...

Have you been to a party and got stuck in a conversation with someone who talked too much about him or herself, or bragged about all the wonderful things he or she has done? You roll your eyes in frustration and plan your escape to the drinks table. Imagine your donors having the same reaction…

You could invest a few minutes each day, or just an hour or two each week to increase your major donor retention, strengthen relationships between you and your professional colleagues, donors, potential donors and volunteer leaders, and help you stand out in the field...

Do you have a plan in place to meet your year-end fundraising goals? Just imagine: The average nonprofit raises more than 40 percent of its annual revenue during the last quarter of the calendar year. Start getting ready for year-end fundraising with the following tips you can start implementing now...

A coaching client just told me a powerful story of following up. For about six months, he followed up with three supporters. Each had made small donations in the past of less then $1,000 each. After about five months of following up, one donor said he'd make a gift "this quarter." By "this quarter," he…

A controversial pro-Donald Trump super PAC mistakenly released the personal email addresses and cellphone numbers of hundreds of Trump-loving donors—and some of them are livid. The email and phone number disclosure came as part a routine campaign finance filing Great America PAC made Tuesday night to the Federal Election Commission. A Center for Public Integrity…